Reference

What You Need to Know Before You Play

Our terms set out what we expect from your account and what you can expect from us. Access to qbaji depends on your local law and the region you are in — if online casino and sports betting activity is restricted where you are…

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POLICY CONTACT PATHS

Reach Us for Legal or Account Questions

If you have a question about our terms, need to update account details, or want to flag something about your wallet verification, our support team handles these directly. You do not need to raise a formal dispute to ask a policy question — just get in touch through any of the channels below and we will respond as quickly as we can during active hours.

Team online

Live Chat

Start a chat session from any page on qbaji. Our team handles account, wallet, and policy questions during active support hours.

Email Support

Write to us at support@qbaji for anything that needs a paper trail — verification requests, account disputes, or terms clarifications.

Help Centre

Our Help Centre covers common account, payment, and eligibility questions in plain language. Check there first for a fast answer.

How Our Terms Cover Your Account

qbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to use it for your own personal activity only — no shared logins, no acting on someone else's behalf. Your account wallet, whether you fund it through bKash, Nagad, or Rocket, belongs to you alone. We do

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not accept third-party transfers or deposits made from an account that does not match the name on your qbaji profile. If we detect a mismatch, your withdrawal will be held until verification clears. We also hold the right to suspend access if we find activity that
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contradicts these conditions. Our terms apply to every part of the platform — the slot lobby, live casino tables, and the sportsbook. Availability of any service depends on the laws of your region. Residents in areas where online betting is not permitted under local law should
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not use the platform. These terms are written in English; in the case of any dispute, the English version is the version we rely on.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security and Data Handling at qbaji

We collect only what we need to verify your account and process your payments. Your bKash, Nagad, or Rocket details are used to match deposit and withdrawal requests — we do not store full wallet credentials on our servers. Account data is encrypted in transit and at rest using standard SSL protocols. If you want to request a copy of the data we hold about you, or ask us to delete your account, send the request to support@qbaji with your registered account details. We will confirm receipt and act on the request within a reasonable timeframe.

Data We Collect

Account registration details, payment method names used for deposits, session activity, and device type. Nothing beyond what is needed to run your account.

Cookies and Sessions

We use session cookies to keep you logged in and to remember your lobby preferences. You can clear these from your browser settings at any time.

Data Requests

Email support@qbaji to access, correct, or delete the data tied to your account. Include your registered email and we will handle it directly.

Account Security

We recommend a strong, unique password and advise you not to share login details. OTP verification is required on account login from a new device.

Common Questions About Our Terms

These are the questions we get most often about our legal terms, account conditions, and how we handle your information.

Anyone of legal age in their jurisdiction, located in a region where accessing an online casino is permitted under local law. Eligibility depends on your local regulations, not just your age.

No. Deposits must come from a wallet registered in your own name. We run a name-match check on every transaction before crediting your casino wallet.

A held withdrawal usually means a verification step is pending — most often a name mismatch between your payment account and your qbaji profile. Contact support and we will walk you through the check.

Email support@qbaji from your registered address. We will confirm what data we hold and send it to you, or action a deletion request if that is what you need.

Yes. The same account conditions, payment verification rules, and eligibility requirements apply across the slot lobby, live casino tables, and the sports betting section.

Our terms are written in English and that version governs in any dispute. The applicable law depends on the jurisdiction stated in our full terms document, which is available on request.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Need to Know Before You Play

Reach Us for Legal or Account Questions

Live Chat

Email Support

Help Centre

Account Security and Data Handling at qbaji

Data We Collect

Cookies and Sessions

Data Requests

Account Security

Common Questions About Our Terms

01 Who can open an account on qbaji?

02 Can I use someone else's bKash or Nagad to fund my account?

03 What happens if my withdrawal is held?

04 How do I request a copy of my account data?

05 Do these terms apply to both the casino and the sportsbook?

06 What law governs these terms?

Legal

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