Reference

What You Agree To When You Use qbaji

These terms set out the rules that govern your account on qbaji — how you open it, how you use it, and what happens if something goes wrong.

Account holders onlyLocal wallet deposits: bKash, Nagad, RocketApplies to all devices and mobile accessSubject to your local law and eligible regionContact support for any terms queries
qbaji What You Agree To When You Use qbaji
TERMS HELP AND CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to dispute a decision made under them, our support team is the right first stop. We handle terms queries through live chat, email, and our help centre — pick whichever is easiest from your device.

Team online

Live Chat

Open the chat widget from any page on your account. Our team handles terms and account queries and will confirm receipt of your question.

Email Support

Send your query with your registered account number and the terms section you are asking about. Responses come to your registered address.

Help Centre

The help centre covers common terms questions: wallet rules, account limits, dispute steps and what to do if you believe a decision was incorrect.

HOW WE APPLY THESE TERMS

Account Security and Fair Handling Under These Terms

We apply these terms the same way for every account — there is no special handling based on deposit size or activity level. If a rule applies, it applies. Here is what that looks like in practice across the areas that matter most to you.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your bKash or Nagad PIN — those stay in your wallet app.

Data and Retention

We keep account records for as long as your account is active and for a defined period after closure. You can request a summary of what we hold by contacting support.

Dispute Process

If you believe a wager was settled incorrectly or a withdrawal was wrongly refused, raise it via live chat first. Unresolved cases can be escalated by email with your account reference.

Requesting Changes

To update your registered wallet number or email address, contact support with identity verification. Changes take effect after we confirm the update — not immediately on request.

Common Questions About These Terms

These are the questions we get most often about how qbaji's terms work in practice — from account rules to how we handle wallet verification and disputes.

We update the terms when needed. The current version is always on this page. If we make a significant change, we will notify you via your registered account before it takes effect.

No. Deposits must come from a wallet registered in your own name. A wallet mismatch triggers an account review, and withdrawals are held until the identity check is complete.

Any verified balance is paid out to your registered wallet before closure. Open the withdrawal flow, confirm the amount, and our team processes it back to your bKash, Nagad, or Rocket account.

Access depends on your local law and eligible region. We do not determine legality on your behalf. You are responsible for confirming that online wagering is permitted under the laws that apply to you.

Contact support by email with your account reference and a data-request note. We will confirm what we hold and how long we retain it, in line with the retention rules in these terms.

Raise it via live chat with your account reference and the specific decision you are disputing. If live chat does not resolve it, email support with the full details for a formal review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.